![]() Fix All Fast and Long require the F8 key to be pressed which is your acknowledgement that SeaTools should attempt to repair any problem unreadable LBAs (sectors) it might detect. The Fix All feature repairs bad sectors when possible. At any time, feel free to Cancel the test without harming the drive. The highest capacity drives often take 3 to 5 hours per terabyte to complete. Because this test reads every sector on the drive, the amount of time required will depend on the speed and capacity of the disk drive. Long Generic Test scans the entire drive for defects. Short Generic Test is similar to the DST in functionality, but is implemented in software, and does not require the drive to support any special commands. A warranty exchange is advisable when the Short Drive Self Test fails. Firmware is the machine language installed on the disk drive which controls its behavior. Short DST, or Drive Self Test, is a thorough diagnostic routine that is built in to the hard drive's firmware. A warranty exchange is advisable when the SMART Check test fails. A failure in this test is called a "SMART Trip" and is a near term prediction of failure. (Self-Monitoring, Analysis, and Reporting Technology) log, which is maintained by the drive during its normal operation, to quickly determine if the drive has previously encountered issues. Select the test you would like to performon the selected drives Basic Tests The menus provide an array of diagnostic tests. Seagate serialnumbers are alphanumeric and eight characters long. Seagate model numbers begin with the letters "ST". Make sure to choose the correct drive! Theselected drives will be highlighted in green.This screen also displays information about the drives such as the Model Number andSerial Number. If your system fails to boot, see the Troubleshootingsection #5 later in this file.Īfter SeaTools loads, the Drive List will show different storage devices in your system.Select the drives you would like to test. The system willboot to the Linux operating system. Insert the SeaTools USB device and reboot or power on your computer. See the examples listed below to help you find the serial numbers for different models:Ĭaution: Please Safely Remove, then physically disconnect and power down your drive before looking for the serial number.Do not remove the SeaTools USB device while the tests are running. Note: For certain products, the model number is no longer included on the product label. If you wish to enter or scan the QR code, please visit: Verify my drive link. This code allows our customers to verify if the product is genuine, it provides the ability to check warranty or to get more information about the drive. Each QR code is unique and is associated with that drive S/N. Some of our drives have the QR code printed on the label (see example below). If your drive is not detected or connected to your computer: The USB devices have the serial numbers printed on the external cases and internal drives have the serial and part numbers on the drive labels. The serial and/or model number will be listed here.You should see the drive information listed in the center at the bottom.In the middle window, locate the drive and select it.In the left-hand column under Hardware, locate the interface you are using (i.e.A separate Window will open with the Mac information Select System Report/System Information (depending on your version of Mac OS).Depending on your version of Mac OS it may be required to click on More Info.Click on the Apple Icon (located in the upper left-hand, then select About This Mac.If the drive is connected to your Mac, you can use the Apple System Profiler to determine the model number and serial number. Note: The Drive Detect tool and SeaTools are not compatible with LaCie drives. You can also use SeaTools to display each number. Use the DriveDetect.exe method to find both numbers. ![]() ![]() If your drive is connected to your computer: Seagate has created a very simple tool that will tell you the serial number and the model number of any and all Seagate, Samsung and Maxtor-brand drives connected in or to your computer. ![]() Your product serial number is a unique identifier that allows us to look up information about your product and its warranty. Instructions to find a serial number (S/N) on the Seagate, Samsung Maxtor and LaCie drives. ![]()
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